Wingman: 24/7 AI Answering & Storm Call Capture

The storm surge math

A regional outage does not send you two extra calls. It sends you forty in an afternoon, all at once, while your office manager is already on the line and your crews are in the field. Every call that hits voicemail during that window is a homeowner calling the next dealer on the list, and that homeowner was ready to buy at full price without shopping around.

Run the numbers on your own business. If you miss fifteen calls during a surge and one in five would have closed at your average install price, that is three sold jobs gone in a single afternoon. That is not a marketing problem. That is a phone problem, and it is why Wingman is included in every program we sell.

What Wingman does

• Answers 24 hours a day, seven days a week, including nights, weekends and holidays.
• Handles unlimited calls at once. A surge does not put anyone on hold.
• Qualifies the caller: whole-home install versus service, home size, fuel type, timeline, address and service-area check.
• Books the in-home assessment directly into your calendar with the slots you allow.
• Routes true emergencies to your on-call number by your rules.
• Sends a transcript, recording and summary by text and email within seconds of the call ending.
• Follows up by text with anyone who hangs up before booking.
• Speaks in your brand voice with your service areas, brands carried and pricing rules loaded in.

Why this is our edge

Any agency can buy you clicks. Very few connect the ad spend to the moment that actually decides the sale: the ringing phone at 11 p.m. during a grid event. We built Wingman for generator dealers specifically, which is why it knows how to ask about panel location and standby versus portable instead of reading a generic script.

It also feeds the rest of the system. Faster answer times raise your Local Services Ads ranking. Booked estimates give Google Ads the data it needs to spend smarter. And every completed job triggers a review request, which raises your map position. The phone is the hinge everything else swings on.

Call volume and cost

Each program includes a monthly pool of AI call minutes sized for normal volume plus a storm event. Sustained overage beyond the pool is billed at our cost, never marked up.